Frequently Asked Questions

What Are Fractional Experts?

At Bit By Bit Brilliance, our team of fractional experts brings a wealth of experience in founding, owning, and running startup to scaleup companies. As strategic partners, our fractional experts work closely with business owners and visionaries, providing valuable insights and guidance on both strategic decision-making and day-to-day operations. We are here to help you navigate the complexities of business and drive your company towards success.

How Will I Be Billed?

Bit By Bit Brilliance offers a 2-tier billing structure depending on our clients’ needs.

Our 2-tiered memberships are scaled to our clients’ needs and include our complimentary People Concierge Service. We understand that at any hour of the day or night a business crisis or a people concern happens. We’ve been there! This is why the Bit by Bit Brilliance membership includes our complimentary People Concierge Service.. 

When the crisis is great, and even if the hour is late, we will be here for you.

We invoice our clients on the 1st of the month. Our invoice will include your consulting charges (complementary monthly membership,)  plus any additional costs – extra hours or travel expenses. 

The Bit By Bit membership can be put on hold or canceled with 30 days notice. 

Can I hire my Bit By Bit Expert permanently?

Yes, of course. Many clients want to convert their Expert into a permanent team member. If our Expert is open to permanent work with our clients, we are happy to assist with a suitable start date and onboarding. Bit By Bit charges a one-time, non-negotiable conversion fee.

What if I am unsatisfied with our Bit By Bit Expert?

Our top priority is ensuring that you are matched with the Right Expert who fits your needs. We strive to make this match as accurate as possible. However, if the selected expert does not meet your requirements, we will  promptly replace them with an alternative expert.

Please provide written notice within the first 30 days of your engagement to initiate the replacement process. This allows us to promptly address any concerns and find a more suitable expert to assist you.

Your satisfaction is of utmost importance to us, and we are dedicated to ensuring that you receive the highest level of service and expertise. 

Can my Bit By Bit Expert  travel for business meetings and events?

Yes. Absolutely.

We strongly encourage and endorse pre-approved in-person visits as they can bring immense value, particularly when initiating a client relationship or organizing team meetings and conferences. These visits provide an opportunity for our Bit By Bit experts to establish strong connections, collaborate on strategies, create plans, and even facilitate events. 

It’s important to note that clients are responsible for covering all expenses associated with pre-approved business travel, including flights, hotels, meals, and transportation (such as Uber or taxi services). Additionally, for occasional travel and on-site visits, we do charge a minimal hourly rate for our expert’s travel time. We believe that investing in these face-to-face interactions can yield significant benefits for your business. Let us know how we can assist you further.

 

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